CORONAVIRUS UPDATE

Greater Sydney COVID-19 Update

The current restrictions in place for Greater Sydney relating to cleaning requirements are as follows:

You must not allow a worker to enter your home to do repairs, maintenance, cleaning, or any other trades.

Any repairs, maintenance or cleaning that can be delayed should be rearranged.

There are certain circumstances where repairs, maintenance or cleaning services are allowed including if it is:

  • urgent to ensure the health, safety, or security of the premises or household
  • an emergency
  • for the installation, maintenance and repairs of essential utilities, including a water, gas, electricity, internet, television or telecommunications service
  • for fire protection and safety
  • necessary to prepare an unoccupied place of residence for sale or lease.

If you have any questions or queries about whether you qualify to receive our services during this lockdown please email us at admin@jimscleaning.net.au or call our call centre on 131 546.

We look forward to seeing your all again. Please keep safe and healthy –  Jim’s Cleaning Group

Victoria COVID-19 Update

In line with Victoria’s restrictions easing, our franchisees are able to resume offering services to all. Face masks are mandatory in indoor and outdoor settings for all of our cleaners.

Australia COVID-19 Update

We can assure you that all our franchisees are following strict health and safety procedures, wearing appropriate PPE, and following all government recommendations and advice. 

Steps we are taking to reduce the spread:

  • No active franchisee has traveled overseas in the last 14  days
  • Any franchisee displaying flu/cold-like symptoms are isolating/getting tested
  • Social distancing is being practised in and out of work hours
  • Appropriate PPE is worn during each service
  • High-risk equipment is being disinfected/replaced between services
  • High standards of hygiene are being practised both in and outside of work hours
  • COVID Safe plans in place for all

To book one of our disinfectant cleans, click on the attached links: House Disinfectant Clean or Bio/Car Disinfectant Clean

JIM’S GROUP COVID-19 UPDATE
 
In these unprecedented times, I would like to reassure you that Jim’s Group is doing, and will continue to do, everything possible to protect our and clients and franchisees. 

Our aim is to ensure that Jim’s franchisees can continue in good health to visit your homes and workplaces, which is their livelihood, and to continue to service clients who may be needing our services more than ever.

All of our conferences have been cancelled or postponed until the crisis has passed. Franchisees will attend local meetings and training online, supported by trainers and their franchisors. 

Our policy, supported by the WHO and Australian Government recommendations, requires any franchisees who is in any way unwell or has been exposed to a person experiencing symptoms to stay home until fully recovered, at a minimum for 14 days.

In this case, all franchise fees will be suspended to reduce financial pressure. Our franchisees have already made the commitment to look after each other’s clients, should they not be able to attend themselves.

Franchisees working indoors may inquire as to your health to ensure that it is safe to come into your home. They will take extreme care inside clients’ houses, washing hands frequently, declining to shake hands and ensuring they don’t come into contact with surfaces unnecessarily.

Outside, franchisees will still avoid personal contact and stand at least a metre and a half away from a client. Franchisees will also avoid personal contact in non-work situations, and employ regular good personal hygiene. 

Our customer service centre staff are being set up to work from home if required, to continue to take your phone calls and process online bookings, ensuring no reduction in the high level of service we adhere to. 

Jim’s Group policies will be continually monitored and updated as the situation requires, and will be regularly reinforced by newsletters, meetings, and by the regular phone contact from Franchisors who are a key support for our system.

We encourage you to continue to call on and support your local Jim to ensure that you and your family are comfortable during the coming weeks. 
 

Jim Penman
CEO Jim’s Group & Founder

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