|Jim’s Group Coronavirus Update|
In these unprecedented times, I would like to reassure you that Jim’s Group is doing, and will continue to do, everything possible to protect our and clients and franchisees.
Our aim is to ensure that Jim’s franchisees can continue in good health to visit your homes and workplaces, which is their livelihood, and to continue to service clients who may be needing our services more than ever.
All of our conferences have been cancelled or postponed until the crisis has passed. Franchisees will attend local meetings and training online, supported by trainers and their franchisors.
Our policy, supported by the WHO and Australian Government recommendations, requires any franchisees who is in any way unwell or has been exposed to a person experiencing symptoms to stay home until fully recovered, at a minimum for 14 days.
In this case, all franchise fees will be suspended to reduce financial pressure. Our franchisees have already made the commitment to look after each other’s clients, should they not be able to attend themselves.
Franchisees working indoors may inquire as to your health to ensure that it is safe to come into your home. They will take extreme care inside clients’ houses, washing hands frequently, declining to shake hands and ensuring they don’t come into contact with surfaces unnecessarily.
Outside, franchisees will still avoid personal contact and stand at least a metre and a half away from a client. Franchisees will also avoid personal contact in non-work situations, and employ regular good personal hygiene.
Our customer service centre staff are being set up to work from home if required, to continue to take your phone calls and process online bookings, ensuring no reduction in the high level of service we adhere to.
Jim’s Group policies will be continually monitored and updated as the situation requires, and will be regularly reinforced by newsletters, meetings, and by the regular phone contact from Franchisors who are a key support for our system.
We encourage you to continue to call on and support your local Jim to ensure that you and your family are comfortable during the coming weeks.
CEO Jim’s Group & Founder